Privacy Policy

Last updated: 10/22/2026

This policy explains what personal information Better Leaders Training Institute LLC ("BLTI", "we", "us") collects when you use blti.company and our courses, why we use it, who we share it with, how long we keep it, and the choices and rights you have.

Who we are

Better Leaders Training Institute LLC, 285 West Wieuca Road NE, PMB 5193, Atlanta, GA 30342, United States, is responsible for (the "controller" of) the personal information described in this policy. You can reach us about anything in it at contact@iopenenterprises.com.

Information we collect

Information you give us

• Account: your name, email address and password (stored only as a salted hash, never in plain text). If you turn on two-factor authentication, we store the secret that checks your codes. If you use a passkey, we store only its public key; your fingerprint, face or device PIN never leave your device. To recognize a device you have signed in from before, we keep a random token together with that device's browser type and IP address.
• Purchases: courses, gifts and reports are paid for through Stripe. We receive the amount, a payment reference and your billing email; we never see or store your full card number. For a gift, we keep the recipient's name and email address you enter. For a company (bulk) purchase, we keep the buyer's details and the redemption codes issued.
• Course activity: lessons completed; your answers and scores on quizzes, skip tests, final exams and review questions; flashcard and game results; points, badges and streaks; the skills and competencies you earn; your skill mastery levels; and your certificates.
• Course projects: the work you submit and the grade and feedback it receives.
• AI Coach: the messages you exchange with the AI Coach inside a course.
• Messages to us: anything you email us, or reply to one of our emails with; if you message us on WhatsApp, your phone number, WhatsApp name and messages; and the name, email address and message of anyone who wrote to us through the contact form we used to have.
• Free tools, downloads and updates: see "Free tools" below.

Information collected automatically

• Technical data: to deliver every page, our hosting provider and Cloudflare process your IP address, browser and device type, and the pages you request.
• Security logs: to protect the site and its users, we record the IP address, browser type and requested page of suspicious activity (for example failed sign-ins, blocked requests or attempts to reach restricted areas) and of staff sign-ins.
• Our own page statistics, only with your consent: pages viewed, the site that referred you, campaign tags in the link, and your device type, browser and operating system. These are linked to random visitor and session identifiers kept in cookies, and to your account if you're signed in. Nothing is recorded unless you accept analytics cookies.
• Cloudflare Web Analytics: aggregate visit counts. It sets no cookies and doesn't follow you across other sites.

Free tools

• Resume Checker: we process the resume file you upload and the job posting or description you provide, using our AI provider (see "AI features"), to produce a match score, a report and a rewritten resume. If you buy a cover letter or tailored interview questions, they are generated the same way; interview questions may use web search to research the role and company. Your email address is only collected if you sign in or choose to download a result. Everything (the file, its extracted text, the analysis and anything generated from it) is automatically and permanently deleted 30 days after you submit it. Stripe keeps its own record of any payment.
• Leadership Flex Check: your answers to its scenarios are scored on our own servers and are not sent to any AI service. You see a short result on screen straight away. If you ask for the full report, we keep your email address (and your name, role and team size, if you gave them) together with your answers and result, so we can email you the report and follow up. We also send you the daily Leadership Minute (see "The Leadership Minute" below), which you can stop at any time; we only send you other news or offers if you tick the separate box asking for them. If you buy the full report and 60-day plan, payment is processed by Stripe and we also keep the purchase record, your private plan page, and the results of any follow-up checks you take. A result with no email attached is deleted after 30 days; a result linked to an email address, together with any purchase and follow-up results attached to it, is deleted 24 months after you requested the report.
• Leadership ROI Calculator: the email address, company name, team size, salary, turnover and seat figures you enter, so we can send you the results and follow up about training for your team. Deleted after 24 months.
• Free downloads: your email address (and name, if you give it) so we can send you the resource and occasional related updates.
• Newsletter: your email address, to send you updates.

Proctored exams and exam photos

Before any monitored test starts, you're shown what will happen and must actively agree. Nothing is monitored until you do.

• Final exams run in full screen with your webcam and screen sharing on. Skip tests run in full screen without the webcam.
• Once the test has started, leaving full screen, switching to another tab or window, minimizing, or clicking outside the test ends the attempt immediately. The attempt then goes to our team for an integrity review, and your access to that course is paused until they decide (see "Automated decisions").
• During a final exam, your webcam takes a photo every minute, together with a capture of the screen you share, starting as the exam begins.
• A detector running entirely in your own browser checks whether a face is visible. It only produces a count (no face, one face, or more than one), and we record when no face or more than one face is seen. It does not identify you. We never create or store a facial recognition template, faceprint or any other biometric identifier. No video or image leaves your device for this check.

Where the photos are kept. Exam photos are stored privately in your account, under Exam photos, where you can view them at any time. We don't delete them automatically. You can delete them yourself from 30 days after you receive the course certificate; until then they are kept so an integrity review remains possible. They are also deleted if you delete your account. Once a photo is deleted, we keep only the fact that it existed, for audit purposes. Apart from you, only BLTI staff responsible for reviewing exam integrity (site administrators, board members and the instructor of that course) can see them. They are never shown to other learners or to the company that bought your seat, and never used for anything other than confirming that the exam was taken honestly.

If you have an accessibility need or a device limitation that makes webcam or full-screen monitoring impractical, contact us before your exam: we can grant an exemption for your attempt.

The Leadership Minute

The Leadership Minute is a short leadership tip we email once a day. From October 22, 2026, whenever you give us your email address by creating an account, joining the newsletter, getting a free download, asking for a Leadership Flex Check report or using the ROI Calculator, we add that address to the Leadership Minute. We say so next to each of those forms.

You can stop it at any time with the "Stop these emails" link at the bottom of every Leadership Minute email or, if you have an account, with the Leadership Minute switch on your account page. Stopping it changes nothing else. For this we keep only your email address (and your name, if you gave it) until you stop it or ask us to delete it. Legal basis: our legitimate interest in sending short, relevant tips to people who have been in touch with us, or your consent where the law requires it.

How we use your information, and why we're allowed to

• To provide what you signed up for: your account, course access, grading, certificates, the AI features you choose to use, and support. Legal basis: performing our contract with you.
• To take payments and keep financial records. Legal basis: our contract with you, and our legal obligations (tax and accounting).
• To monitor exam integrity and keep exam photos, so that certificates can be trusted by the employers who rely on them. Legal basis: your consent, given on the screen before each monitored test, and our legitimate interest in the integrity of our certificates. You can decline by not starting a monitored test; photos already taken are kept as described above so a review remains possible.
• To keep the site and your account secure: security logs, fraud and abuse prevention, CAPTCHA checks and backups. Legal basis: our legitimate interest in protecting the service and its users.
• To send service emails: receipts, sign-in and password emails, results, integrity review outcomes, and reminders about your courses (reviews due, flashcards, inactivity, unredeemed gifts) or about a Leadership Flex plan you bought. Legal basis: our contract with you and our legitimate interest in helping you finish what you started.
• To send updates about new courses and articles to registered learners, and follow-ups to people who used our free tools or downloads. Legal basis: our legitimate interest in telling existing customers about similar services, or your consent where the law requires it. Every update email has a one-click unsubscribe link.
• To understand how the site is used through our own page statistics. Legal basis: your consent to analytics cookies.

We do not sell your personal information, we do not share it for cross-context behavioral (targeted) advertising, and we do not use it to show you ads.

AI features

The AI Coach, the Resume Checker (including cover letters and interview questions) and the grading of course projects use an AI model. Our AI provider is currently Google, through the Gemini API. The content you submit to these features (your messages, resume and job posting, or project work) is sent to Google to generate the response. We use Google's paid Gemini API service. Under its terms, Google does not use this content to improve its products or train its models, and keeps it only for a limited time to detect abuse of its service. When interview questions are researched with Google Search, Google keeps the search-related content for up to 30 days to provide and troubleshoot that feature. Please still leave out sensitive information you don't need to share, such as health details, government ID numbers or financial account numbers. The questions in our tests may also be drafted with AI by our course creators from their own course material; that involves no learner data. AI output can be wrong: a project grade can always be reviewed by a person (see below). If we change AI provider, we'll update this policy.

Automated decisions

• Course projects are graded by AI, and a pass is needed before the final exam opens. If you disagree with a grade, email us and a member of staff will review your submission; they can pass it after review.
• Exam integrity: an attempt ends automatically, and course access pauses, when the monitoring detects that you left the test screen. A person always reviews the case and decides either to clear it (the attempt doesn't count and you can retake it) or to uphold it (it counts as a failed attempt). Either way your access is restored and you are emailed the decision.

We make no other decisions about you based solely on automated processing that have legal or similarly significant effects.

Who we share it with

Service providers that process personal information on our behalf and under our instructions:

• IONOS: web hosting and database servers.
• Cloudflare: content delivery, firewall and security, the CAPTCHA check on account forms, and cookieless visit statistics.
• Stripe: payment processing.
• Google: the Gemini API for AI features (see "AI features"); Google Drive, where our nightly database backups are stored encrypted; and YouTube, which hosts our lesson videos. Videos are embedded in YouTube's privacy-enhanced mode, but when a page with a video loads, YouTube receives your IP address and device information and may store data in your browser, under Google's privacy policy.
• Microsoft (Microsoft 365): sending and receiving our email.

Others who can see some of your information:

• The company that bought your seat, if you joined through a company purchase. For that course, the buyer sees your name and email address, whether you have started or completed it, the number of lessons, units and unit quizzes you have completed or passed, whether you have attempted or passed the final exam, whether you received a certificate, and how many skills and competencies you earned. They can also grant you extra final exam attempts. They do not see your answers, your individual scores, your exam photos or your AI Coach conversations.
• Anyone verifying a certificate: entering a certificate number on our verification page shows the holder's name, the course and the date issued.
• Other learners: the leaderboard shows your name and points. It is on by default; you can hide yourself any time from your account.
• Authorities and others where the law requires it, or where needed to protect the rights, property or safety of BLTI, our users or others; and a buyer or successor if our business is ever sold or merged, who would remain bound by this policy.

Our pages also link to WhatsApp, LinkedIn, Facebook and Instagram. Those are plain links: nothing is shared with those services unless you click one, and then their own privacy policies apply. If you message us on WhatsApp, the conversation is carried and stored by WhatsApp (Meta) under its own terms, and we keep it in our WhatsApp account to answer you.

International transfers

We are based in the United States, and your information is stored and processed in the United States and in other countries where our service providers operate. If you are in the European Economic Area, the United Kingdom or Switzerland, this means your information is transferred to the United States. We rely on the EU-U.S. Data Privacy Framework (and its UK and Swiss extensions) where a provider is certified under it, and otherwise on the European Commission's Standard Contractual Clauses included in our providers' data processing terms.

How long we keep it

• Account, course and certificate records: as long as your account exists.
• Exam photos: until you delete them (possible from 30 days after your certificate) or delete your account.
• AI Coach conversations and project submissions: as long as your account exists.
• Orders and payment records: up to 7 years after the purchase, for tax and accounting.
• Resume Checker: 30 days. Leadership Flex Check: 30 days without an email, otherwise 24 months. ROI Calculator: 24 months.
• Contact-form messages: 24 months.
• Free-download and newsletter sign-ups: until you unsubscribe or ask us to remove you.
• Our own page statistics: 26 months.
• Security logs: 90 days.
• Your cookie choice: a random ID, the choices you made, the policy version and the date, kept as a record of your consent.
• Backups: encrypted database backups are kept for 14 days on our server and 30 days in Google Drive, so deleted information can remain in a backup for up to 30 days before it is overwritten.

Deleting your account

You can delete your account yourself, any time, from your account page ("Delete my account"). When you do:

• Your sign-in details, email address, two-factor secrets, remembered devices and profile photo are erased.
• Your exam photos, AI Coach conversations, project submissions, contact-form messages, free-download sign-ups and newsletter subscription are deleted.
• Your name is replaced with "Deleted user", unless you hold a certificate: certificates stay verifiable by number with the holder's name, because employers may be relying on them.
• Your remaining course and order records stay only in that anonymized form, for certificate verification and financial record-keeping.

You'll lose access to courses you bought individually. Resume Checker and Leadership Flex Check results aren't part of your account: they are deleted on the schedule above, or sooner if you ask us.

Your rights and choices

Wherever you live, you can:

• Get a copy of your key account data with "Download my data" on your account page, or ask us for a complete copy.
• Correct your information in your account, or ask us to.
• Delete your account as described above, or ask us to delete specific information.
• Stop update emails with the unsubscribe link in any of them, or ask us to stop reminder emails.
• Change your cookie choice any time with the 🍪 button or the "Cookie Preferences" link in the footer.
• Hide yourself from the leaderboard from your account.

If you are in the EEA, the UK or Switzerland, you also have the right to restrict our use of your information, to object to processing based on our legitimate interests (including update emails, which we will stop), to data portability, to withdraw your consent at any time (without affecting what was done before), to ask for a person to review an automated decision, and to complain to your local data protection authority (in the UK, the Information Commissioner's Office).

If you are a resident of a U.S. state with a consumer privacy law (such as California, Colorado, Connecticut, Oregon, Texas, Utah or Virginia), you have the right to know what personal information we collect, use and disclose; to access, correct and delete it; to receive a portable copy; and to opt out of its sale, of its sharing for targeted advertising, and of profiling that has legal or similarly significant effects. We don't sell or share personal information or use it for targeted advertising, and we treat a Global Privacy Control signal from your browser as a valid opt-out request. We won't discriminate against you for using any of these rights. You may use an authorized agent; we may ask the agent for proof of your authorization and ask you to confirm your identity. If we decline your request, you can appeal by replying to our answer with "Appeal"; we'll respond within 45 days, and if you're still not satisfied you may contact your state's Attorney General.

For California residents: in the last 12 months we have collected identifiers (name, email, IP address); customer records and commercial information (purchases); internet activity (pages viewed, with consent); audio-visual information (exam photos); professional information (resumes, job postings, role and team size); education information (course records and certificates); and inferences (skill mastery and leadership assessment results). The only sensitive personal information we collect is your account login (email and password), used only to sign you in. The sources, purposes, recipients and retention periods are described above. We have not sold or shared personal information, including that of anyone under 16.

How to make a request: email contact@iopenenterprises.com from the address on your account, or tell us which account it's about. We verify requests by confirming them through that email address, and we respond within one month (EEA, UK and Switzerland) or 45 days (U.S. state laws). We may extend that where the law allows, and we'll tell you if we do.

Cookies

We use the cookies needed to keep you signed in and to protect forms, and, only if you agree, cookies for our own page statistics. Our Cookie Policy lists every cookie and browser storage item we use, what each one does and how long it lasts.

How we protect your information

All connections to the site are encrypted (HTTPS). Passwords are stored only as salted hashes. Staff accounts must use two-factor authentication, and staff see only what their role requires. Exam photos are kept in private storage and are served only to you and authorized staff. Backups are encrypted. A firewall and security monitoring watch for attacks. No system is perfectly secure, but if a breach affects your information, we will notify you and the authorities as the law requires.

Children

Our courses and tools are for adults and working professionals and are not directed to children under 16. We don't knowingly collect information from children under 16. If you believe a child has given us personal information, contact us and we'll delete it.

Changes to this policy

When we change this policy, we update the date at the top. If a change is material, we'll also tell account holders by email or with a notice on the site before it takes effect.

Contact

Questions or requests about your information: contact@iopenenterprises.com, or Better Leaders Training Institute LLC, 285 West Wieuca Road NE, PMB 5193, Atlanta, GA 30342, United States.